Mahindra First Choice Wheels offers a Customer Experience Internship for 2024 with a stipend of ₹10,000/month. Apply by 30th October 2024 to kickstart your career journey.
Join Mahindra First Choice Customer Experience Internship 2024 – Apply Now
Mahindra First Choice Wheels is inviting applications for the post of Customer Experience Intern for the year 2024. Here is everything you need to know about this exciting internship opportunity at Mahindra First Choice!
Table of Highlights
| Feature | Details |
|---|---|
| Position | Customer Experience Intern |
| Company | Mahindra First Choice Wheels |
| Location | Mumbai |
| Stipend | Rs. 8,000 – 10,000 / month |
| Duration | 3 months |
| Start Date | Immediately |
| Application Deadline | 30th October 2024 |
| Perks | Certificate, Letter of Recommendation |
| Job Offer | No |
| Openings | Multiple |
About Mahindra First Choice Wheels
Mahindra First Choice Wheels is India’s leading multi-brand certified used car company. With a mission to provide “wheels for a billion dreams,” the company ensures high-quality pre-owned vehicles that deliver a guaranteed “wow” factor. It pioneered eCommerce in the automotive sector and offers a wide variety of cars that undergo a 118-point inspection to ensure top-notch quality.
Roles & Responsibilities
As a Customer Experience Intern at Mahindra First Choice, your daily tasks will include:
- Handling escalated customer complaints via email and phone
- Identifying the root cause of customer issues and collaborating with other departments to resolve them
- Maintaining detailed records of customer complaints and resolutions
- Following up with customers to ensure their concerns are addressed satisfactorily
- Proposing improvements to reduce future complaints
- Assisting in creating and implementing customer service policies and procedures
- Providing regular feedback to the management on recurring issues
- Staying updated on market trends and best customer service practices
- Managing the MIS for complaints and sending daily reports to the management team
Skills Required
- Strong communication skills (both spoken and written)
- Problem-solving and analytical thinking
- Ability to work under pressure and handle escalations
- Good organizational and multitasking skills
- Knowledge of CRM and complaint management systems is a plus
Who Can Apply?
This internship is perfect for individuals who:
- Can start the internship immediately
- Are available for a period of 3 months
- Are located in or willing to relocate to Mumbai
- Have a passion for customer service and problem-solving
- Are detail-oriented and can work in a fast-paced environment
Perks
- Stipend: Rs. 8,000 – 10,000 / month
- Certificate & Letter of Recommendation
- Gain hands-on experience in customer service with a leading brand
Q&A: Customer Experience Internship at Mahindra First Choice
Q1: What is the stipend for the Mahindra First Choice internship?
A1: The stipend ranges from Rs. 8,000 – 10,000 per month for the Customer Experience Intern role.
Q2: What are the primary responsibilities of the Customer Experience Intern?
A2: You will handle customer complaints, collaborate with teams to resolve issues, and maintain accurate records of client interactions.
Q3: Is this internship full-time or part-time?
A3: This is a full-time internship based in Mumbai, with responsibilities requiring full dedication.
Q4: Can students apply for this internship?
A4: Yes, students who are available full-time and can start immediately are welcome to apply.
Q5: What skills are necessary for this role?
A5: Strong communication skills, problem-solving abilities, and the ability to handle customer complaints efficiently are essential.
Q6: Does Mahindra First Choice offer a permanent position after the internship?
A6: No, this internship does not guarantee a job offer after completion.
Q7: What is the duration of the internship?
A7: The internship lasts for 3 months.
Q8: What kind of support will the intern receive during the internship?
A8: The intern will work closely with experienced team members and receive hands-on training in customer service.
Q9: Will the intern receive a certificate after the internship?
A9: Yes, upon successful completion, the intern will receive a certificate and a letter of recommendation.
Q10: How will this internship benefit my career?
A10: This internship offers valuable experience in customer experience management, a key skill in today’s service-oriented industries, opening up numerous future opportunities.
How to Apply for the Mahindra First Choice Internship?
Click Here to apply for this exciting internship at Mahindra First Choice.
Hurry, the last date to apply is 30th October 2024.
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