Customer Service Internship: Looking to kickstart your career in customer service? IGP.com is inviting applications for the position of Customer Service Intern for the year 2025. If you have a passion for delivering exceptional service, this opportunity is perfect for you.
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Customer Service Internship Overview
| Feature | Details |
|---|---|
| Role | Customer Service Internship |
| Company | IGP.com |
| Location | Mumbai |
| Duration | 2 months |
| Stipend | ₹12,000 per month |
| Perks | Certificate & Letter of Recommendation |
| Application Deadline | 9th January 2025 |
About IGP.com
IGP.com is one of the world’s top multi-category gifting companies and the most popular gifting platform in India. With a carefully curated selection of over 25,000 gifts, including festival items, gourmet foods, fresh flowers, cakes, plants, and personalized products, IGP.com caters to every occasion and celebration.
Key Highlights
- Trusted by over 5 million users globally.
- Offers same-day delivery in 1,000+ Indian cities.
- Provides free shipping to over 100 countries.
IGP.com’s mission is to make gifting easy, thoughtful, and enjoyable for customers worldwide.
Roles & Responsibilities : Customer Service Internship
As a Customer Service Intern, your key responsibilities will include:
- Customer Assistance
- Handling customer service queries via chats, emails, and phone calls.
- Communication
- Responding promptly and professionally to incoming and outgoing calls as required.
- Process Management
- Ensuring customer issues are resolved effectively while maintaining a high level of customer satisfaction.
- Team Collaboration
- Coordinating with internal teams to ensure seamless operations and enhance the customer experience.
Skills & Requirements : Customer Service Internship
To excel in this role, you should possess:
- Language Proficiency
- Fluency in Hindi and English is mandatory.
- Knowledge of additional regional languages is not required.
- Comprehension Skills
- Ability to understand and interpret customer emotions during chats, emails, and phone calls.
- Quick Learning Ability
- A knack for quickly grasping process-related information.
- Basic Online Shopping Knowledge
- Familiarity with e-commerce fundamentals is essential.
Perks and Benefits
| Feature | Details |
|---|---|
| Stipend | ₹12,000 per month |
| Certification | Certificate of completion |
| Letter of Recommendation | Personalized recognition for your contributions |
| Skill Development | Gain hands-on experience in customer service and e-commerce operations |
| Networking Opportunities | Work with industry leaders in the gifting sector |
This internship offers a great platform to develop your skills in customer service and gain valuable industry experience.
Q&A Section : Customer Service Internship
Que: What is the role offered in this Customer Service Internship?
Ans: The role is for Customer Service Intern.
Que: Where is the Customer Service Internship based?
Ans: The internship is located in Mumbai.
Que: What is the stipend amount?
Ans: The stipend is ₹12,000 per month.
Que: How long is the Customer Service Internship duration?
Ans: The internship will last for 2 months.
Que: What are the primary responsibilities?
Ans: Responsibilities include handling customer queries, managing communication channels, and ensuring customer satisfaction.
Que: What skills are required for this Customer Service Internship?
Ans: Proficiency in Hindi and English, comprehension skills, and basic knowledge of online shopping are essential.
Que: Will I receive a certificate upon completion?
Ans: Yes, a certificate of completion and a letter of recommendation will be provided.
Que: Are there opportunities for full-time roles after the internship?
Ans: Exceptional performance during the internship may lead to future opportunities at IGP.com.
Que: What is the application deadline?
Ans: The last date to apply is 9th January 2025.
Que: How can I enhance my chances of selection?
Ans: Demonstrate strong communication skills, a proactive attitude, and familiarity with e-commerce in your application.
Tips & Tricks to Crack the Customer Service Internship Interview
Commonly Asked Questions
Que: Why do you want to join IGP.com?
Ans: Highlight your interest in customer service and the opportunity to work with a trusted gifting platform like IGP.com.
Que: How would you handle a dissatisfied customer?
Ans: Explain your approach to active listening, empathy, and providing solutions promptly.
Que: What tools or processes do you use to stay organized?
Ans: Share examples of tools like spreadsheets, CRM systems, or task management software you have used.
Que: Can you share an example of resolving a conflict or misunderstanding?
Ans: Discuss a situation where your communication skills helped resolve a challenging issue effectively.
How to Apply for the IGP.com Customer Service Internship
To apply for the Customer Service Intern position at IGP.com, click the link below:
Take the first step towards an exciting career in customer service with IGP.com. Don’t wait—apply before 9th January 2025 and join a company that is redefining the art of gifting.
